ISO 9001-2015 is an international standard for quality management systems. It specifies the requirements for a quality management system and is based on a number of quality management principles including a strong customer focus, the involvement of top management, a process-oriented approach, and continual improvement.
ISO 9001-2015 is widely used by organizations of all sizes and in all industries, including manufacturing, service, and government. It helps organizations to demonstrate their commitment to quality and to improve customer satisfaction by providing a framework for consistent, effective and efficient management of processes.
The standard covers areas such as customer satisfaction, continuous improvement, management responsibility, resource management, and product realization. Organizations that achieve ISO 9001-2015 certification are demonstrating their commitment to quality and to continuously improve their performance.
ISO stands for International Organization for Standardization, a non-governmental organization that develops and publishes international standards. These standards provide a common language and technical specifications for products, services, and systems in various industries such as technology, manufacturing, and healthcare.